Thursday, March 10, 2011

How to Raise Customer Issue in ERPNext?

Using customer issue you can keep a log of all the customer issues related to your product and services, assign it to a service personnel and keep a track of  its status.

To create a new customer issue,

Got to Support --> Customer issue --> New customer issue

Click on the Save button to save the issue and generate a issue number. You can now allocate issue to a service personnel and intimate using an email.

Once issue is resolved, change the ticket status "closed", enter the resolution details, date, name of the engineer and Submit button the issue.

For more information and free trial visit

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