Using customer issue you can keep a log of all the customer issues related to your product and services, assign it to a service personnel and keep a track of its status.
To create a new customer issue,
Got to Support --> Customer issue --> New customer issue
Click on the Save button to save the issue and generate a issue number. You can now allocate issue to a service personnel and intimate using an email.
Once issue is resolved, change the ticket status "closed", enter the resolution details, date, name of the engineer and Submit button the issue.
For more information and free trial visit http://www.erpnext.com
To create a new customer issue,
Got to Support --> Customer issue --> New customer issue
Click on the Save button to save the issue and generate a issue number. You can now allocate issue to a service personnel and intimate using an email.
Once issue is resolved, change the ticket status "closed", enter the resolution details, date, name of the engineer and Submit button the issue.
For more information and free trial visit http://www.erpnext.com
thnx
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